Why am I not receiving IsaPulse notifications?
If you’re using IsaPulse, you know that our mobile application sends you important notifications about your business. If you’re not receiving notifications, make sure you have enabled push notifications on your mobile device. If push notifications are enabled, the lack of notifications could be due to one of the following reasons:
- Your device is not properly retrieving data from our system. To correct this, delete and reinstall the app. Note that when you log back in after reinstalling, you’ll see only notifications from the past 7 days.
- You and your team haven’t had activity to trigger notifications. Note that IsaPulse deletes notifications that are 14 days old.
- You haven’t interacted with the app in 14 or more days. Log in and notifications will begin when there is activity that triggers them.
- Your settings are limited to a part of your team that hasn’t had activity to trigger notifications. Tap the gear icon and adjust your notification settings.
Need more help? You can also email questions to HelpCenter@IsagenixCorp.com.